All orders, special orders and custom made items are non-cancelable and non-refundable.

Athough the manufacturer strives to provide all customers with high quality merchandise at all times, we understand that occasionally errors beyond Nakiuk’s control may occur at the factory.  We accept returns only on defective merchandise. No refunds will be issued. We will gladly repair the defective merchandise as long as the following conditions are met:

The defective items must be reported to us within three (3) days of the date of receipt and must be returned to us within twenty-one (21) days of the date of receipt of these items.

All returns must be accompanied by a Return Authorization Number (RA#). Before returning a defective purchase, please contact us by email at returns@warmfurboots.comto obtain a RA# and shipping instructions from us.

Remember to clearly display the RA# that we provide you with on the returned package. Returns not marked with a valid RA# issued by warmfurboots.com will be refused.

All customer returns must be in original condition and include the original packaging materials.

Return items must be sent back within twenty-one (21) days prepaid and insured by a traceable carrier such as FEDEX, UPS or USPS, Purolator, or Canada Post.  All returns that are sent COD will be refused.

You will always be notified if there are any back ordered items or of any delays in shipping your order. Back orders normally take between one to two weeks.

Shipping: We ship to the Continental US and Canada only at the present time. Please call us at: 1-705-949-2668 or e mail us at:support@warmfurboots.comregarding the possibility of shipments to other destinations.

Please also note that the shipping rates for the items we sell are volumetric-based. The weight of each item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Standard Shipping: 5 to 10 business days.
Deliveries to remote locations may take longer; if not willing to wait, you can choose to contact us to have your order shipped 2 Day Air at your expense.
Items may not ship to P.O. boxes. These items must be sent to a street address (physical address).

Unless specified otherwise, items will be shipped via Canada Post.

Signature upon delivery required for shipments over $400.

Shipping and handling charges are based on the delivery option you choose and the weight, size and dimensions of your items.

Shipping: Most products ship from our warehouse facilities while others ship direct from the manufacturer. Most orders ship within 4 to 5 business days (custom orders and certain other specified products excluded). We have sophisticated software designed specifically for handling your order to assure you fast accurate delivery. The carrier does not count the day of shipment as a day in transit. For instance, an order that is to be shipped 2 Day Air will actually take 2 days in transit PLUS the day of shipment. Please note that refused deliveries may be charged a re-delivery charge. You will always be notified if there are any back ordered items or of any delays in shipping your order.

International Orders: Duty, taxes, and brokerage fees may be assessed on your shipment by customs and the carrier which is generally collected by the carrier at the time of delivery in the form of a COD. Please contact your local customs office for an estimate of these fees.

We are not liable for merchandise damaged during transportation. The Canada Post shipping charge includes insurance that covers loss or damage during transportation, and the claim must be filed with the carrier. Resolution through insurance claim may take up to four (4) to six (6) weeks.

Although it is extremely rare, sometimes items do arrive damaged. If your item is being delivered by freight carrier, please note: you MUST immediately inspect the package for potential damage at the time of delivery. While it is normal for cartons to show some wear, if it appears that damage to the item has occurred, write “PRODUCT DAMAGED” on the sheet that the freight company asks you to sign, do not accept the delivery and call 1-705-949-2668 or e-mail us immediately. Once you contact us, we will work together with the freight company to determine whether the item is damaged and identify the source of the damage. If it is clear that the item is in fact damaged, we will make arrangements to have a replacement sent out to you and have the original item returned. If it is determined that the item is not in fact damaged, the item will be re-delivered to you.

When accepting a freight shipment, it is very important that you note any damage or loss at the time of delivery in order to facilitate the damage claim process. When damage and/or loss is noted only after the item has been accepted for delivery free and clear, you may need to file a concealed damage claim with the freight company. If, after accepting delivery, you discover concealed damage and/or loss that was not apparent at the time the item was delivered, please contact us immediately at 1-705-949-2668 or e-mail us so we can assist you. Please also be sure to keep all the original boxes and packaging until your damage claim is resolved. All damage and loss claims are time sensitive and must be reported IMMEDIATELY and no later than 5 business days after the item is received. We regret that we cannot accommodate damage claims that come in more than 5 business days after delivery.

If an item is delivered by freight carrier and accepted free and clear with concealed damage, it cannot be returned.

Refused Shipments: If you refuse a shipment due to damage, please contact us immediately at 1-705-949-2668 or e-mail us to report the damage and the refusal. We will investigate if the item is damaged, investigate the reason for the damage, and submit a claim to our warehouse to have a replacement sent to you. Please do not refuse shipments for any reason other than visible damage. If you refuse a shipment due to damage, and if it is then determined that the item is not in fact damaged, we can have the item re-delivered to you. Re-delivery charges may apply.

We can be reached via e-mail at: support@warmfurboots.com

PRIVACY POLICY
Your privacy is important to us. We guarantee not to share any of your information with any third party for any reason except order fulfillment.

Terms of Use Statement: You understand and agree that the owners of the WarmFurBoots.com site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) or any misuse of the product(s) in a manner not in accordance with their intended use.

Risk of Loss: All items purchased from WarmFurBoots.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.